Support
Common problems and quick fixes. Need a hand? Call us 24/7.
Call 1-989-652-9500 (Ext. 5 for technical support) or email support@airadvantage.net.
Start here: restart your equipment
- Unplug the power adapter for the modem/power supply, then unplug your router. Wait two minutes.
- Plug both back in. Wait for the lights to settle: a steady light on the modem and the router’s power light.
- Wait another 30 seconds, then try again.
Still not working? Test without the router
Connect one device with an Ethernet port directly to the modem/power supply. If the internet works, plug the router back in and try again. If it still fails, the router may need to be reset and set up again.
Check the cables
Make sure the network cables are firmly attached to your modem/power supply and router at both ends, and that none are damaged. This includes the connection to the outdoor antenna and the cables between the modem, router and computer. Things get pulled or simply break.
Check your device
Windows
Click the network icon in the taskbar (you may need to click the small arrow by the clock). Look for "Connected". Open Network and Sharing Center (Windows 7) or run Troubleshoot problems if the diagram shows a break between your computer and the internet.Mac
Open Network in System Settings (or System Preferences) and check that Ethernet or Wi-Fi shows "Connected". If not, use Assist Me then Diagnostics.iPhone, iPad or Android
Make sure Wi-Fi (or cellular) is on, Airplane mode is off, and Do Not Disturb is off.Help videos
Managed Router Service
Thank you for choosing our Managed Router Service. We can help troubleshoot devices connected through your managed router. Call 989-652-9500 or email support@airadvantage.net.